Register

*Required for registration

Terms and Conditions Apply

Terms and Conditions

Terms of Sale
Digital Goods Warranty & Refund
Security

Terms of Sale

April 2018 | Version 1.0

1. Introduction

These terms are the general terms of the relationship between us and you. The terms cover any transactions where we provide goods to you. The commercial terms of any transaction will be contained in an order that will incorporate these terms. The order will prevail if there is a conflict of meaning. Nothing in the terms obligates any party to enter into any orders.

2. Definitions and interpretation

2.1 Definitions

In the agreement:

additional fee means a charge you must pay us for the provision of any goods outside of an order, which charge must be made at our then current standard prices and rates, unless otherwise agreed in writing between the parties;

AFSA means the Arbitration Foundation of Southern Africa (or its successor or body nominated in writing by it in its stead);

agreement means the agreement between us and you, consisting of the terms and any orders the parties enter into;

business day means any day other than a Saturday, a Sunday, or a holiday (including a public or bank holiday) in the jurisdiction where our entity that entered into the relevant order is organised;

business hours means our normal business hours on business days;

calendar day means a day counted from midnight to midnight. It includes all days of the month, including weekends (Saturday and Sunday), and public holidays;

contract year means, in respect of an order, each successive 12 calendar month period during the term of the order, calculated from the effective date;

credentials means a unique username and password that has been assigned to an authorised user;

effective date means in respect of each order, the effective date stipulated in each order, in the absence of which it will be the date the order is accepted by us;

fees means the fees, charges, or purchase consideration that you will pay to us in respect of goods we provide under orders;

goods means any goods that we supply to you;

our technology means any technology that we have created, acquired or otherwise have rights in and may, in connection with the performance of our obligations under the agreement, employ, provide, modify, create or otherwise acquire rights in and includes any:

concepts or ideas;
methods or methodologies;
procedures or processes;
know-how or techniques;
function, process, system, data, or object models;
templates;
the generalised features of the structure, sequence and organisation of software, user interfaces and screen designs;
general purpose consulting and software tools, utilities, routines or frameworks;
logic, coherence and methods of operation of systems; and
patches or enhancements to open source libraries;

personnel means any representative, including any director, employee, agent, affiliate, consultant, or contractor;

related and related persons means natural and juristic persons who are connected to one another in the manner contemplated in sections 2 and 3 of the Companies Act 71 of 2008;

sign means the handwritten signature, an advanced electronic signature, or an electronic signature that the parties agree to use, of each of our duly authorised representatives;

tax means any:

tax (including value added tax, income taxes, pay-as-you-earn tax, or other taxes levied in any jurisdiction);
duty (including stamp duty);
tariff, rate, levy; or
any other governmental charge or expense payable;

terms means the terms, consisting of:

these terms; and
any other relevant specific terms, policies, disclaimers, rules and notices that the parties agree on, (including any that may be applicable to any specific goods);

third party contractor means any contractor, supplier, vendor, or licensor of a part of the goods, which is not a party to the agreement;

we, us, or our means our organisation, the vendor that enters into an order and, if specified in the order, those related to it;

writing means the reproduction of information or data in physical form (includes handwritten documents, hard copy printouts and fax transmissions) or any mode of reproducing information or data in electronic form that the parties agree to use (like pdf), but excludes information or data in the form of email;

you or your means the customer that enters into an order and, if specified in the order, those related to it;

your data means your data (including information about an identifiable person) that:

you provide (or any third party on your behalf provides) to us; or
we generate, process, or supply to you in providing the goods; but excludes any derived data that we create for our own internal purposes or which is proprietary or confidential to us or our third party contractors, or which belongs to third parties

2.2 Definitions in the order

Words defined (or assigned a meaning) in an order will have that meaning in the terms, unless the context clearly indicates otherwise.

2.3 Interpretation

All headings are inserted for reference purposes only and must not affect the interpretation of the agreement. Whenever “including” or “include”, or “excluding” or “exclude”, together with specific examples or items follow a term, they will not limit its ambit. Terms other than those defined within the agreement will be given their plain English meaning. References to any enactment will be deemed to include references to the enactment as re-enacted, amended, or extended. A reference to a person includes a natural and juristic person and a reference to a party includes the party’s successors or permitted assigns. Unless otherwise stated in the agreement, when any number of days is prescribed in the agreement the first day will be excluded and the last day included. The rule of construction that an agreement must be interpreted against the party responsible for its drafting or preparation does not apply. GMT +2 will be used to calculate any times.

3. Duration

The terms commence on acceptance and continue until terminated.

4. Orders

4.1 Capacity

You represent and warrant that you (and any person who places an order):

are old enough under applicable law to enter into the agreement;
are legally capable of concluding any transaction;
possess the legal right, full power, and authority to enter into the agreement;
are authorised to use the credentials required for any account; and
will submit true, accurate and correct information to us. If you are younger than 18 years of age, you warrant that you have the consent of your legal guardian to enter into the agreement or that you have obtained legal status in another manner.

4.2 Invitation to do business

The marketing of the goods by us is merely an invitation to do business or for you to make an offer to procure goods. The parties only conclude a valid and binding order when we accept the offer made by you. Unless otherwise agreed in writing or we accept an offer earlier, we only accept an offer relating to goods, when we dispatch the goods. If we only ship part of the goods relating to an offer, we only accept that portion of the offer. We may accept or reject any offer. If we do not accept any offer, then we will refund any monies already paid by you.

4.3 Cancel

Unless otherwise agreed, we may cancel any order at any time in our absolute discretion. We will refund any monies already paid by you if we do.

4.4 Fees

Despite our best efforts, the stated fees may be incorrect. We will confirm the fees for any goods when we accept your offer.

4.5 Time and place

The parties conclude any agreement between each other at the time when our duly authorised representative accepts the relevant offer and at the place where you have your head office. We do not need to communicate the acceptance of the offer to you.

4.6 Orders

The terms in effect at the time you make an offer will govern the order. Each order will create a separate agreement.

5. Goods

5.1 Sale

We sell the goods to you who purchases them on the terms of the agreement.

5.2 Delivery

Unless otherwise agreed in an order the goods will be supplied on the following basis:

once you have registered and purchased the goods you will be given access to the learning library;
access will allow you to view the learning materials;

and

access will depend on your specific purchase.

5.3 Time until dispatch

Once payment has been made, access to the goods is immediate. If someone has made the payment on your behalf, you will have to wait for them to send you an invitation to access the goods. You may not withdraw any offer due to a delay in delivery.

5.4 Risk

All risk will pass to you upon you gaining access to the goods.

5.5 Warranty

The goods will be subject to any warranty indicated in the description of the goods appearing on the accompanying documentation . Please review those documents carefully. You will have the same rights against us as we have against the supplier regards defects in the goods, the intention being that our liability to you will be co-extensive with the right of recourse we have against the supplier. We will provide a copy of any warranty on request. To the extent legally possible, we assign to you the benefit of any supplier warranties that a supplier may give to us regards the goods. You may not waive any of our common law rights as against the supplier.

5.6 Licence

We own all copyright and any other intellectual property rights in our software. Our software belongs to us and not to you. If you agree to the terms of this agreement, then we grant you this license to use our software subject to the licence conditions set out below. You will then have the right to use the software subject to the conditions. But, you may not use our software as if you own any rights in it. We do not grant you any licence to use our software if you do not agree to the terms of this agreement.

Your right to use our software:

is non-exclusive. We may give anyone else the same or any other right to use our software.
is non-assignable. You may not transfer the right to anyone else.
is only for the duration of this agreement. You may not use the software before or after the duration of this agreement.
depends on payment of the licence fees related to that licence. You will not have the right to use our software if the customer responsible for paying the associated licence fees (who may or may not be you) has not paid them.

You will be in breach of the license to use our software if you use it contrary to the conditions set out above.

6. Intellectual property

6.1 Our intellectual property

The videos are our intellectual property. You may not copy any of our intellection property in any way. Prohibited methods of copying include, but are not limited to, downloading, screenshots, photography or recording. Any form of duplication will be considered a violation of our proprietary rights.

6.2 Your data

You own all your data. We do not own your data or other third party content used as part of the website. All title, ownership rights and intellectual property rights in and to the content submitted through the website belong to you or the applicable content owner and may be protected by applicable copyright or other law.

6.3 Your data license

When you upload your data to the website, you give us a worldwide license to use, host and store your data, solely for purposes of providing the services.

6.4 Retention of rights

We have created, acquired or otherwise obtained rights in our technology and despite anything contained in the agreement, we will own all right, title, and interest in our technology.

6.5 Use of our technology

If we utilise any of our technology in connection with our performance under an order, our technology will remain our property and you will not acquire any right or interest in it.

6.6 Trade marks

Our logo and sub-logos, marks, and trade names are our trade marks and no person may use them without permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

6.7 Restrictions

Except as expressly permitted under the agreement, the goods may not be: - reverse engineered or copied; or - reproduced or distributed.

6.8 Prosecution

All violations of proprietary rights or the agreement will be prosecuted to the fullest extent permissible under applicable law.

7. Our warranties

We warrant that:

we have the legal right and full power and authority to execute and deliver, and to exercise our rights and perform our obligations under the agreement; and
we and our personnel will not knowingly introduce any malicious software into your material or your system.

8. Disclaimer of warranties

8.1 Disclaimer

You use our goods at your sole responsibility and risk. We provide the goods on an “as is” and “as available” basis. Except for the warranties given in this agreement and to the extent allowed by law, we expressly disclaim all representations, warranties, or conditions of any kind, whether express or implied, including any implied warranties or conditions of satisfactory quality, no latent defects, merchantability, fitness for a particular purpose, accuracy, system integration, quiet enjoyment, title, and non-infringement.

8.2 Exclusion of liability

Despite any warranty we give, we will not be liable regards any defect arising from negligence, failure to follow our instructions (whether oral or in writing) or misuse.

9. Your warranties

You warrant that:

you have not been induced to enter into the agreement by any prior representations, warranties or guarantees (whether oral or in writing), except as expressly contained in the agreement;
by entering into an order you are not acting in breach of any agreement to which you are a party;

and you agree to indemnify, defend, and hold us harmless (and those related to us and our personnel, co-branders or other partners) from and against any claim for damages by any third party as a result of the breach of these warranties, including all legal costs. If permissible under applicable law, legal costs will be on an attorney and own client basis.

10 Fees and payment

10.1. Due dates

You will be liable for and pay the fees specified in the order and any additional fees promptly on the due date, without any deduction, set off, or demand and free of exchange in the currency specified in the order.

10.2. Manner of payment

You must make payment in the manner specified in South African Rands (ZAR).

10.3. Tax

All fees include VAT.

11 Limitation of liability

11.1. Direct damages limited

To the extent permitted by applicable law, regardless of the form (whether in contract, delict or any other legal theory) in which any legal action may be brought, our maximum liability to you for direct damages for anything giving rise to any legal action will be an amount equal to the total fees already paid by you to us for the goods related to the claim. The aggregate amounts for all claims will not be greater than the maximum amount.

11.2. Indirect damages excluded

To the extent permitted by applicable law, in no event will we (or our personnel) be liable for any indirect, incidental, special or consequential damages or losses (whether foreseeable or unforeseeable) of any kind (including loss of profits, loss of goodwill, damages relating to lost or damaged data or software, loss of use, damages relating to downtime or costs of substitute products) arising from the agreement.

11.3. Exclusions

The limitation contained in this clause will not apply to any breach by a party of the other party’s proprietary or confidential information or intellectual property or damages arising from a party’s gross negligence.

11.4. We are not liable for your default

We will not be liable for any loss or damage suffered by you arising out of or in connection with any breach of the agreement by you or any act, misrepresentation, error or omission made by or on behalf of you or your personnel.

11.5. Other goods or services

We are not liable for any other deliverable, including website, goods, or service provided by any third party.

11.6. Indemnity

We agree to indemnify, defend, and hold you (and your personnel) harmless against any and all:

loss of or damage to any property or injury to or death of any person; and
loss, damage (including attorneys’ fees on an attorney and own client basis), costs and expenses that you may suffer or incur arising directly or indirectly from: (i) any wilful misconduct or fraud by us or our personnel; or (ii) a breach by us of your proprietary or confidential information, or intellectual property.

11.7. Liability

Without limiting liability, neither party will be liable to the other for any loss that it may suffer as a result of theft, fraud, or other criminal act by a party or its personnel.

12 Breach

If a party:

does not fix any breach of this agreement (failure to comply with it) within seven days of receiving written notice from the other party to do so;
breaches this agreement materially twice or more in any six month period;
is insolvent (bankrupt), or has some legal disability, for example, if they are placed under administration;
takes steps to deregister itself (close down) or is deregistered;
makes any settlement or arrangement with its creditors; or
fails to pay a court order against it (does not satisfy a writ of execution) for more than one million rand, within 21 days;

Then the other party may, without prejudice to any of its rights:

claim specific performance of this agreement (make the party comply with this agreement); or
immediately cancel this agreement in writing; and
claim damages from the other party, including any claim for any fees already due.

13 Termination

13.1. Termination for good cause

We may immediately terminate this agreement at any time by giving you notice in writing if:

we discontinue the goods;
we believe providing the goods could create an economic or technical burden or material security risk for us;
termination is necessitated by us having to comply with any applicable law or requests of governmental entities; or
we determine that the provision of any goods to you has become impractical or unfeasible for any legal or regulatory reason.

13.2. Duties on termination

On termination, cancellation, or expiry of this agreement:

we will stop providing the goods;
your access rights will cease to exist; and
we will erase your data, unless we have agreed to provide you with post termination assistance in writing.

13.3. Survival

The termination, cancellation, or expiry of this agreement will not affect the enforceability of the terms that are intended to operate after expiry or termination.

14 Effect of termination

14.1. Amounts due to us become due and payable

On termination, cancellation, or expiry this agreement, all amounts due to us for goods delivered before termination will become due and payable even if we have not yet invoiced them. You may not withhold the amounts for any reason, unless the arbitrator directs otherwise.

14.2. Post termination assistance

Following termination, you may take advantage of any post-termination assistance that we may generally make available (such as data retrieval arrangements). We may provide you with post-termination assistance, but we will not be under an obligation to do so. Your right to take advantage of any post termination assistance will depend on your acceptance of and compliance with any additional fees and terms that we may impose for such assistance.

14.3. No expectation

We acknowledge and confirm that no expectation has been created by anyone, by the agreement or any other agreement, entitling us or you to expect:

the renewal or extension of the term of any agreement; or
the conclusion of any further agreement between you and us or our personnel.

14.4. Survival

The termination, cancellation, or expiry of this agreement will not affect the enforceability of the terms that are intended to operate after expiry or termination.

15 Resolving disputes

15.1. Notifying each other

There will be a dispute about or from this agreement if a party writes to the other about it and asks for it to be resolved under this clause. The parties must refer any dispute to be resolved by:

negotiation (direct talks to try and agree how to end the dispute); failing which
mediation (talks in which a neutral third party tries to help the parties agree how to end the dispute); failing which
arbitration (a hearing after which a neutral third party makes a binding decision about the dispute).

15.2. Negotiation

Each party must make sure that their chosen representatives meet within 10 business days of notification, to negotiate and try to end the dispute by written agreement within 15 more business days.

15.3. Mediation

If negotiation fails, the parties must refer the dispute to mediation under AFSA’s rules.

15.4. Arbitration

If mediation fails, the parties must refer the dispute within 15 business days to arbitration (including any appeal against the arbitrator’s decision) under AFSA’s latest rules for expedited arbitrations. The arbitration will be held in English in Johannesburg, Cape Town, or Durban (whichever city is closest to our head office at the time). The parties will agree and appoint one arbitrator. If the parties cannot agree on the arbitrator within 10 business days after the referral, the Secretariat of AFSA will appoint the arbitrator.

15.5. Agree otherwise in an order

The parties may agree otherwise in an order.

15.6. Periods

The parties may agree in writing to change the periods for negotiation or mediation.

15.7. Urgent interim relief

This clause will not stop a party from applying to court for urgent interim relief (temporary help) while the dispute resolution process is being finalised. An example might be an interdict (type of court order).

15.8. Severability

This clause is separate and divisible from the rest of this agreement and remains effective even if this agreement ends or is invalid.

16 Notices and domicile

16.1. Notices

The parties will send all notices, authorisations, disclosures, acknowledgements, or requests by hand delivery, prepaid registered post, fax, or email to an address or number given in the relevant order.

16.2. Service (delivery) address for legal documents

Each party chooses its street addresses and numbers as its domicilium citandi et executandi (its address for the service of any document used in legal action) for this agreement.

16.3. Change of addresses or numbers

Each party may change the addresses or numbers in the specific terms to any other addresses or numbers by writing to the other party 14 days before the change.

16.4. Deemed delivery

Notice will be considered to be delivered on the date shown on any hand-delivered, prepaid registered post, courier, fax or email confirmation of delivery.

16.5. Notice actually received

If a party actually receives any notice or other communication, this will be good enough.

17 Force majeure

17.1. Parties not liable

No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.

17.2. Party affected to notify other party

If there is an event of force majeure, the party affected will tell the other immediately, and they will meet within seven days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.

17.3. Right to cancel

If a party cannot fulfil a material (significant) part of its responsibilities under this agreement for more than 60 days because of force majeure, the other party may cancel this agreement by written notice.

18 Assignment and subcontracting

18.1. No assignment

No party may delegate its duties under this agreement or assign its rights under this agreement, in whole or in part. We may assign this agreement to any successor or purchaser of our business or some of our assets.

18.2. Exception

Despite this clause, we may cede and assign all rights and obligations under this agreement to a related person without your prior written consent, provided that we notify you within a reasonable time of the event occurring.

18.3. Our third party contractors

We may sub-contract or delegate our obligations under this agreement to third party contractors. We will remain liable for performance of the third party contractors. No one may require us to disclose the terms (including payment terms) of any sub-contract entered into with respect to our obligations under this agreement.

19 Relationship

19.1. No temporary employment service or partnership

Nothing in this agreement will be construed as constituting a temporary employment service or as creating a partnership between the parties and no party will have any authority to incur any liability on behalf of the other or to pledge the credit of the other party.

19.2. No employment relationship

Each party enters into the agreement as an independent contractor. The agreement does not create any other relationship, including employment for any purpose, partnership, agency, trust or joint venture relationship.

20 General

20.1. Entire agreement

We may have discussions with each other relating to this agreement, but the agreement is the entire agreement between the parties on the subject. It does not include anything outside of the agreement.

20.2. Changes

We may change the terms at any time and where this affects your rights and obligations, we will notify you of any changes by placing a notice in a prominent place on our website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

20.3. Waiver (giving up of rights)

Any favour we may allow you will not affect or substitute any of our rights against you.

20.4. Severability

If any term is void (invalid), unenforceable, or illegal, the term may be severed (removed) from and will not affect the rest of this agreement if it does not change its purpose.

20.5. Governing law

South African law governs this agreement.

20.6. Jurisdiction

You consent to the jurisdiction of the Magistrate’s Court in respect of any action or proceedings that we may bring against you in connection with this agreement, even if the action or proceedings would otherwise be beyond its jurisdiction without prejudice to our right to institute any action in any other court having jurisdiction.

20.7. Non-exclusivity

We may provide any goods or services to any other person or entity. We may exploit our intellectual property subject to our confidentiality obligations.

20.8. Costs

Each party is responsible for its own costs of drafting and negotiating this agreement.

20.9. Publicity

A party will not make any announcement or statement to the press about this agreement, without first getting written permission from the other party.

Digital Goods Warranty and Refunds Policy

April 2018 | Version 1.0

1. Our goods and services

We supply digital goods.

2. Read instructions

Please carefully read and follow all instructions that come with our goods. For example, any documents that help you use our goods. Please also read our website at learn.fuelonline.mu for tips on using our goods.

3. Cooling-off period

Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.

4. Our goods warranty

We warrant that all our goods are of good quality unless we clearly describe them as having specific defects.

5. ‘Return’ of goods in terms of cooling-off period

You must delete any digital goods you have downloaded from our website and confirm that you have done so on request by us in the manner provided for below. Certain goods by reason of their nature cannot be returned during the cooling-off period, such as eBooks, eMagazines, or electronic vouchers. If you have any problems with these types of digital goods, please contact us within seven days of the date on which you purchased the goods. We will do our best to resolve the problem.

6. Statutory goods warranty for six months

We warrant that any media on which digital goods are delivered will be free of any defects for six months of normal use, from the time we supplied the goods. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).

7. Defective goods

Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that workmanship involved in the creation of the goods was below an acceptable standard. This includes software bugs that cause death or illness to a natural person or damage to property. You must prove that goods are defective.

8. Statutory compensation

We will remedy, or refund the price of, any defective goods during the six month statutory warranty on request. Refund claims must follow our refunds procedure below.

9. Invalidation of warranties and right to ‘return’ unsuitable goods

Our goods are created under strictly controlled conditions. For this reason, warranties on any of our goods will be invalid if any person who is not suitably qualified and has been authorised by us in writing (for copyright reasons) and has edited, tampered with, or altered the goods or used the goods contrary to our instructions. This also applies to goods found to be unsuitable. It may be fraud to make goods defective deliberately to claim a refund.

10. Statutory right to ‘return’ unsuitable goods

Our customer that is also a consumer under the CPA may delete and request a remedy or refund for goods within ten days of delivery if the goods are not suitable for a specific purpose that they communicated to us in writing prior to purchasing the goods.

11. ‘Returns’ of unsuitable goods

A consumer must claim a refund for unsuitable goods within ten days of delivery according to our refunds procedure below.

12. Refund of price of unsuitable goods

We will refund the full price of any unsuitable goods.

13. Procedure for refunds from other suppliers

Customers of other suppliers (such as major online retailers) must claim refunds for defective or unsuitable goods directly from that supplier. Customers must use the correct refunds procedure. Please contact the customer services department of the relevant supplier for details of their refunds procedures.

14. Our refunds procedure

You must use our refunds procedure for returning defective or unsuitable goods, or else we may refuse to accept them. Our refunds procedure is as follows:

Email fuelsupport@fuelonline.co.za with your refund claim.
Refund claims must include your contact details, date of purchase, and all details of the digital goods that you want a refund for, including how and why you believe the goods are defective or unsuitable for your purpose.
We will notify you once we have received the refund claim form associated with your claim. We will revoke your access to the digital goods through our digital rights management system.
If we have revoked your access to the digital goods though our digital rights management system, we will notify you and inform you that we are continuing to process your claim. Please note that not all digital goods are controlled through our digital rights management system.
If you claim that our goods are defective, our technicians will examine the goods on the media on which the digital goods were delivered or the digital repository where the goods are stored if they were delivered digitally. They will report to us whether the goods were defective, were misused, or are of good quality.
If you claim that our goods are unsuitable for your purpose, we will first investigate whether you communicated the purpose to us. If you did, we will then provide you with a written report indicating whether we believe the goods were unsuitable for your specific purpose or not.
If the goods were ‘returned’ outside the seven day cooling-off period, or our technician reports that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will have the right not to remedy, or refund the goods.
If you ‘returned’ the goods within the seven day cooling-off period and our technician reports that the goods were defective, were provided to you for your specific purpose and were unsuitable for that purpose, then we will either contact you and ask you whether you would like us to remedy, replace, or refund the price of the goods (if you are also a consumer under the CPA) or advise you how we have decided to compensate you (if you are not a consumer under the CPA).
If you choose for us to remedy or replace the goods or we decide to do so ourselves, we will contact you as soon as reasonably possible to organise the necessary steps to remedy or replace the goods.
If you choose for us to make a refund or we decide to do so ourselves, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation

15. Dispute resolution

If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

16. Our customer services department contact details

Our customers can contact our service department as follows:

Telephone number: 087351 5222
Email address: support@fuelonline.co.za
Postal address: 4 Silverwood Close, Steenberg Business Park, Tokai, 7945
Street address: 4 Silverwood Close, Steenberg Business Park, Tokai, 7945
Office hours: 9am – 5pm Weekdays

17. Customer queries and complaints

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.

Fuel - Security Policy

April 2018 | Version 1.0

Introduction

There is no such thing as ‘perfect security’. We have to create a balance between increased levels of security and making transacting with us convenient to you.

Our security responsibilities

We will ensure that:

We host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
The information you give to us that is stored on or passes through our systems is protected. Encryption is used to protect the personal information you give us where it is appropriate.
The links from our systems to systems under the control of third parties (for example our payment gateway) are secure.
We perform regular backups of data to ensure it can be recovered in the case of a disaster.
We log all access to our system. If any unauthorised behaviour should occur, this will assist us in identifying and resolving the issue.
We take reasonable steps to secure your payment information and use a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned.

Our security disclaimers

Please note the following:

The third parties whose systems we link to are responsible for the security of information while it is collected by, stored on, or passing through the systems under their control.
We will use all reasonable endeavours to ensure that our website and your information is not compromised. However, we cannot guarantee that no harmful code will enter our website (for example viruses, bugs, Trojan horses, spyware or adware). You should be aware of the risks associated with using websites (addressed below).
If you experience a problem or loss that is caused by: (i) information you provided to us; (ii) your computer being compromised in some way; (iii) or by something beyond our control. We cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.

Your security responsibilities

Recommended steps

You should:

Install and activate appropriate security software on your computer. This should include anti-virus, anti-spyware and anti-spam software.
Run regular scans of your computer for viruses.
Update your security software to ensure you are always running the current version.

Additional steps

Other steps you should take to help protect your computer include:

Check your Internet browser’s security settings for ways to make your browsing more secure.
Make sure that you have entered secure pages when filling in your sensitive personal information. Look for a small yellow lock commonly seen at the bottom right of your browser and http changes to https on the address bar.
Log out after you have transacted electronically.

Protecting your password

You should:

Never share your password with anyone.
Never send your password via email.
Make your password as strong as possible.

Credit card information

Safe and secure

Transacting with us electronically (including transacting and using your credit card on our website) is safe and secure. It is much the same as transacting in person face-to-face.

Payment processing

We do not get involved in any credit card transactions directly. All credit card transactions are handled or acquired for us via MyGate who are the approved payment gateway for our bankers, First National Bank. No credit card details are stored on our website. MyGate uses extremely secure and internationally recognised 256-bit encryption standards. You may go to https://mygate.co.za/ to view their security certificate and security policy.

Payment verification

GoDaddy checks, verifies, and certifies our service provider’s company registration documents and domains to ensure that nobody can impersonate them to obtain your payment Information.

Secure URL

Once you begin the checkout process you will notice that the site URL will change from “http” to" https" and a small padlock will appear at the bottom of your screen. This is indicative of a secure Internet transaction.

Verification programs

We do not currently support the Verified by Visa program or the MasterCard SecureCode. You can still use your Visa or MasterCard credit card as payment for an order, but we will not ask you to enter your Verified by Visa password or MasterCard SecureCode.

Electronic Funds Transfer (EFT)

We accept EFT payments.EFT payments can be made through instant EFT provided by MyGate.

Phishing

Secure URL

You must only log in to your account from a page that begins with.

https://learn.fuelonline.mu

No confirmation through links

We will never ask you to confirm your username and password or other sensitive information by clicking on any links in an email other than the email link we send you at registration to verify your email address. Be aware of “phishing” attacks where criminals attempt to obtain your sensitive information by sending you an email, masquerading as an email from us, asking you to access your account or verify information via links in the email, or diverting you to a fake Fuel LMS website. Please report any suspected phishing attacks to us immediately to prevent any harm to you or other users.

Contact us

Please report any suspicious or unauthorised activity relating to your use of our website to us directly, because it will help make our website as secure as we can.

Our right to take action

We reserve the right to take whatever action we may deem necessary at any time to preserve the security and reliable operation of our system. You undertake not do (or permit anything to be done) that may compromise the system under our control.

Provide input for captcha